Terms & Conditions
1. About Us
This website rockthedragon.co.uk is owned and operated by
Rock the Dragon Ltd.
105/106 High Street, Gorseinon, Swansea
VAT number 248 8503 78
Tel: 01792 446866
If you need to contact us please use the details above.
2. Make a contract with us
2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
2.2 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this.
2.3 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website.
2.4 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual goods.
2.5 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
2.6 This contract is covered by UK law.
3. How to place order
3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. If you prefer to order by telephone you can do so by calling 01554 227273.
3.2 If purchasing a quote, the buyer accepts full responsibility for checking the accuracy of that quote.
3.3 The buyer assumes responsibility for the goods being suitable for the purpose for which they are being purchased.
3.4 Carriage charges will be shown prior to you placing your order.
3.5 You will be required to pay for the goods in full at the time of ordering.
3.6 We use secure payment facilities for online purchases. You can pay for your order by Visa, Mastercard or Delta/Connect.
3.7 Promotional prices only apply during the period stated.
3.8 All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.
3.9 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
3.10 Once your order is complete we will notify you via e-mail.
3.11 Only voucher codes obtained from Rock The Dragon will be honoured.
4. Delivery & Carriage Charges
4.1 Goods will be dispatched from our workshop within 14 working days. Dispatch may be delayed in accordance with point 4.13.
4.2 We will deliver goods within 2-3 working days of dispatch. Deliveries may be delayed in accordance with point 4.13.
4.3 Your order may arrive in more than one delivery.
4.4 We can deliver anywhere in Great Britain, Northern Ireland or the Channel Islands.
4.5 We will deliver the goods to the premises you specify on your order.
4.8 If there is no one to accept the order, goods may be returned to our workshop and we reserve the right to charge you an additional re-delivery charge.
4.9 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery, if the carriers are able to make the change. This will delay your delivery.
4.10 Please check the goods on delivery – any goods found to be missing or damaged should be notified within two working days of delivery of the items.
4.11 If the goods are lost or damaged please report this to us within two working days from the delivery day.
4.13 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We are not responsible where this causes a delay or failure in delivering your goods.
4.14 Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company.
4.15 Free delivery is available on orders where the goods cost more than £100.
5. Cancellation and returns
5.1 This policy does not apply to goods ordered by businesses which are exempt from the Distance Selling Regulations. For Trade and Business customers, please see section 8.
5.2 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
5.3 We will refund all monies paid to us by you including any postage / carriage within 30 days, less any costs due under this contract.
5.4 We are not liable for any loss earnings due to late, incorrect or lost deliveries.
5.5 We reserve the right to refuse replacements on any damaged items reported to us outside of two working days. Please refer to points: 4.10 and 4.11.
This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.
6. Faulty Goods / Guarantee
6.1 If there is a problem with the goods, please notify us by email or phone, providing details of the problem. In addition, please provide us with a digital photograph of the problem as this will help us identify the cause of the fault. We will deal with the matter in accordance with your legal rights. Please see points 4.10 and 4.11 for time restrictions.
6.2 All goods are covered by a manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty.
6.3 The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.
6.4 Items which have been personalised in any way are not eligible for return or exchange unless faulty, it is your responsibility to ensure the correct size has been chosen. If in any doubt do not hesitate to contact us for guidance.
6.5 If an exchange is necessary due to fault, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until either a indicative digital image is supplied by the customer, or the original goods have been received at our workshop and checked.
The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.
6.6 Within the time-scale, we will replace defective goods free of charge, at our discretion, providing that you have returned to us any faulty goods upon request.
6.7 If an item is no longer available we will offer an alternative. However, our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance, you will have the option of a refund on the items.
6.8 We will replace faulty or damaged goods within 6 months of purchasing. After this time frame we will replace defective goods free of charge, at our discretion.
7.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.
7.2 We do not accept liability for any consequential loss of profit or indirect losses.
8. Trade or Business Customers
The following conditions apply to orders placed by Trade or Business Customers.
8.1 Orders may not be cancelled except with our mutual agreement and having been confirmed in writing by a Director of our company.
8.2 Claims for missing or damaged items must be made by phone or email within 2 working days of delivery.
8.3 If purchasing a quote, the buyer accepts full responsibility for checking the accuracy of that quote.
8.4 The buyer assumes responsibility for the goods being suitable for the purpose for which they are purchased.
8.5 Initial designs are free of charge, however any subsequent designs will be charged at £20 + VAT per variation
Website Disclaimer for:
1. Use of Website
This disclaimer details our obligations to you regarding our website. Please read this disclaimer in full before you use this Website. Using the Website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer back to them in the future.
1.1 You are permitted to use our website for your own purposes and to print and download material from this website provided that you do not modify any content without our consent. Any and all material on this website must not be republished online or offline without our permission.
1.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.
1.3 Subject to paragraph 1.1, no part of this Website may be reproduced without our prior written permission.
2. Visitor Conduct
2.2 When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom.
3. Site Uptime
3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.
4. Links to and From other websites
4.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.
4.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.
4.3 If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.
5. Exclusion of Liability
5.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.
6. Law and Jurisdiction
6.1 This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.